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What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including but not limited to page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Information we collect may include personally identifiable information such as, but not limited to, name, email, phone number, address, payment details, comments, feedback, recommendations, and personal profile.

 

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us, such as that mentioned above. We may also collect any other personally identifiable information entered on our website. For example if you subscribe to our newsletter we collect your name and email address as a minimum.

 

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the services offered on this site;

  2. To provide our users with ongoing customer assistance and technical support;

  3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose your site visitors' personal information?

Our site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Click here to view which cookies may be collected by our Wix site and how they may be used.



All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We use HighLevel as our marketing platform and customer relationship management tool. By subscribing, you acknowledge that your information will be transferred to HighLevel for processing. Learn more about HighLevel’s privacy and cookie policy here: https://www.gohighlevel.com/privacy-policy

Click here to view which cookies may be collected by HighLevel and how they may be used.

 

We use Mailchimp as a marketing platform. By subscribing, you acknowledge that your information may be transferred to Mailchimp for processing. More about their policies can be found here: https://mailchimp.com/legal/

We use Hypeddit for some services. Their privacy policy can be found here: https://hypeddit.com/privacy

 

How do you communicate with your site visitors?

We may contact you to notify you regarding your subscription or order, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about us, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, message services or postal mail.

 

Meta Tracking Pixel

We use a meta tracking pixel provided by Meta (formerly Facebook) on our website to understand how you interact with our website and to improve our advertising campaigns. This pixel collects information about your browsing activity on our website, such as the pages you visit and the actions you take. We do not share this information with any third-party except Meta, and we use it in accordance with Meta's data privacy policies. You can learn more about Meta's data privacy practices here: https://www.meta.com/legal/privacy-policy/.

 

Google Ads Tag

We use the Google Ads Tag provided by Google on our website to track conversions and measure the effectiveness of our advertising campaigns. This tag collects information about your browsing activity on our website, such as the pages you visit and the actions you take. We use this information to provide you with more relevant advertising and to improve our website. We do not share this information with any third-party except Google, and we use it in accordance with Google's data privacy policies. You can learn more about Google's data privacy practices here: https://policies.google.com/?hl=en-US.

Opting out of Google Ads Tracking

You can opt out of Google Ads tracking using the Google Ads Preferences Manager. To do so, please visit the following link: https://adssettings.google.com/.

Additional Information

For more information on how Google uses data, please see their Privacy Policy: https://policies.google.com/?hl=en-US.

 

Basis for Processing Your Information

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the specific type of personal information we are processing and the circumstances in which we collect it. We will typically rely on the following legal bases:

Consent: We will ask for your consent to process your personal information for certain purposes, such as sending you marketing emails. You can withdraw your consent at any.

Contract: We may need to process your personal information to perform our contractual obligations to you, such as delivering products or services you have purchased.

Legitimate interests: We may process your personal information for our legitimate interests, such as improving our website or services, or sending you relevant marketing materials.

 

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. After that, we will delete your personal information unless you consent to it being retained for a longer period. Your personal information will be used for the specific reasons stated above only.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page. We encourage you to review this Privacy Policy regularly for the latest information on how we handle your

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at privacy@empyre.co.uk

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at privacy@empyre.co.uk

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